MOQ is 12. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. (Linking a bank account to paypal is a bad idea, in general. An example may be the server problems at launch. I sell high ticket items and my AOV is roughly $850. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. I don't know what will happen. First, reach out to the company that sold the product or service to you. 4 to Feb. garyh126 • 8 yr. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. A buyer filed a claim that they didn’t receive their order. ago. If you've received a trade dispute from an Alibaba. ago. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. gov means it’s official. They say they don't care about terms. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. I think if you state your case the bank should side with you, although I don't know how much teeth your bank has. Chargeback advice. It's called fraud and you may actually get prosecuted and go to jail/pay huge fine if you get caught. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. 57. They have a Shopify plugin as well. Today he requested a chargeback on his credit card claiming it was fraud. It was made explicitly clear the timeline was the biggest priority, and that was the only reason I purchased from this seller. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. Personally, I never had a bad experience and ended up finding my supplier there. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. I have been reimbursed for every chargeback on individual marketplace after writing support. Alibaba said in a statement that the move is “designed to unlock shareholder value and. ago It's not an easy process. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. They can try to contest it but since they haven't shipped, they don't have a table leg to stand on. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. I've done it successfully. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. View community ranking In the Top 10% of largest communities on Reddit. View community ranking In the Top 10% of largest communities on Reddit. I sold this guy a gaming rig early February. Scummy merchants know this and will thus pull tricks like this. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. 5. Now awaiting another two, I really have no hope. Most importantly, it will not affect your cancellation rate. Otherwise if we have a couple chargebacks with Shopify Payments, we’ll have a couple ruined months. Type "seller support" in your search bar on seller central home page and work from there. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Please wait 3-20 business days to check the bank statement. Shopify are very good at making the process to fight a charge back easy. Essentially I want to purchase them. Alibaba (BABA-1. Keep it short (get to the point, quickly). Give the seller a one star review and most importantly mention the denied refund. Now, on the front page of Coinbase it says that I owe an amount of $0. While it is a great tool, you gotta make sure you use it right. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. Even so, your chances are extremely slim as. You have to pay them the amount you stole from them. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. com , and who accepted credit card payments for minimum orders of 10. They'll just you a few bucks for the copy. com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. Upon opening the package and closer inspecting I notice that the main arm and. I paid via trade assurance and opened a dispute in April 2022 which is still open. ago. When they arrived, they had stains all over them and were completely different than the samples we received. The service or merchandise was delivered as described. My payment processors haves saved me and my business. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. -Number three, monetize the value of non. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. If the above isn't an option, stop by your local police department and file a police report for theft. Join for free Messages Orders Help with defective/damaged Alibaba order. If you did have a significant problem with your order though and your supplier isn’t giving you a resolution, then I. Use PayPal for payments up to around $2000, then start wiring from bank accounts. We get our money back plus the $15 chargeback fee. We did not sign any documents talking about refund terms. Vendor gets penalized for charge backs and can lose Visa (for example) as a payment option if they get too many chargebacks. At one point I was at a 7% chargeback ratio. It won't have any affect on your credit score or history. Filing chargeback advice (capital one) Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. False. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. Had a guy steal $2k from my through a chargeback about 5-6 years ago. g. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. 15. Same. Specify the merchant and provide information about the transaction you want to dispute. 4 to Feb. Posted by. A girl I knew got banned from the website. Alibaba TA order not received for over 1 year. Tried to prove it wasn’t us from our AMEX card but they don’t understand. even after the chargeback is closed, they want bank. Trade assurance is pretty worthless. • 2 yr. With each chargeback the issuer selects and submits a numeric reason code. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. The package kept getting "updates," for the next week, but stayed in the same distribution center. If it is showing delivered, use that date. I totally get it the feeling. Appropriate_Long6052 • 3 mo. And the evidence here is not that clear. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. Collections agencies often charge 20-40% of what they collect. QP_marketnetwork • 10 mo. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. Method #3: The last option is the hardest and this involves chargebacks with purchases made through. Usually a cc chargeback is used because you did not receive the product or service you paid for. Doubtful with Amazon. Generally, it’s considered a best practice to provide refunds for all canceled. Disputes are a chargeback category. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. Looks like u/zarx called this one correctly. I liked that method because it offered me potential fraud/chargeback coverage. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . Join for free Messages OrdersHelp with defective/damaged Alibaba order. Archived. I ordered watch parts from AliExpress back in November but they were shipped to the wrong address and ultimately back to the shipper. They'll even call you if you follow the steps. Just an FYI if you want to source some GPU's from Alibaba. com is a terrible website-although much improved from a few yrs. com , and who accepted credit card payments for minimum orders of 10. I've performed a CC transaction and immediately the supplier. It’s pretty common. You need to report your card as stolen, not wait to file a charge back. All Shopify does is submit the dispute information to the credit card company. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. Sam Altman, one of the most prominent figures in the world of artificial intelligence, is being forced out of OpenAI — the company behind the wildly popular. I decided to use my debit card. The credit card used was my personal card. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. For chargebacks, it's ultimately the customers bank decision, not Facebook. Alibaba (BABA 0. I also know people that were outright banned by contacting their bank to chargebacks. What a sham. So I then submitted a chargeback on. We get our money back plus the $15 chargeback fee. The value of the chargeback was just over £12,000. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. 1. Try to avoid charge backs at all costs. In fact, in amazon, the selling price is at $25! But the fact of the matter is all 4 suppliers are asking $50 for it. "The chargeback process, as outlined under US law, applies only to payment card transactions. If you forgot to cancel, then you should be contacting the company and asking for them to refund you but it's up to them. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. ago. PayPal covers unauthorized purchases for chargebacks. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. "The chargeback process, as outlined under US law, applies only to payment card transactions. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. They take much longer usually for shipping, it's set up more like wish website, but if you talk to. Sue them. Not quite. Need advice. . PayPal will ask you to give evidence that they received the item. This can be tempting for merchants who are sick of dealing with chargebacks. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. This development is a. Wrap everything up by answering several. Need some advice on a dispute with Alibaba seller . If the dispute is valid, you will be asked to respond with your side within 5 days. They pretty much tell you exactly what to provide. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. Join for free Messages OrdersErikMalik. They ARE virtual items but are listed under GOODS AND SERVICES so you can chargeback. You may occasionally see someone refer to a merchant "disputing a chargeback. you work it out with the supplier. Once you have, PayPal will get back to you in three business days or less and instruct you on the next steps to take. Chargeback Nightmare. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. I'm a streamer that receives donations through paypal and recently received a large amount of donations ranging from $5 to $300 from a single person over the course of a couple days. 1:03. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. This can be tempting for merchants who are sick of dealing with chargebacks. Getting a refund from Google is not a chargeback. Look at their credentials on alibaba. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. Also it may affect other amazon properties like audible, alexa, ring and more. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. 3. Deliveroo can dispute this. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. 3. I am looking to buy a bulk order on Alibaba, I have gone through the processes of mocks and samples and etc. Best. They will refund customer, plus deduct, in my case $15 Canadian as a fee from my balance (as they convert all funds to CAD for me). The largest one was for $72. It’s going to cost over $2k to send back. I'd advise trying to go down the chargeback route if you paid with a credit card. Etsy will eat the cost of the charge back. Product is clearly unusable. They call the bank and say they didn’t but those. You then have to escalate by writing to your credit card company (not email) with evidence that you returned it. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. SandAndShells • 2 yr. com trade partner, our security team has already begun processing your case. The price is USD489 include shipping in our alibaba store . I suspect also since Alibaba is the entity that funds the chargeback now that it was their money on the line and not mine things quickly changed and they probably forced her hand at that point. - I've shared the information from the delivery company. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Given the strength of our balance sheet, Alibaba is well positioned to capture these opportunities. However, grats that you got your money back though. It's located in settings>payments>shopifypaymants:manage. Make a small order to check it out, the make a bigger order if the are satisfied. It's called deplatforming. The Chinese retail and tech giant still isn't impressing the bulls. ago. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. Doing a chargeback should be considered a. Chargebacks instead of disputes everyone! Tips & Reviews. Try re-opening it or appealing. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. So after years of streaming our first chargeback happened. So if you file that chargeback, make sure you download a copy of any digital copies you already purchased. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. Vendor usually will try to resolve once they get the charge back, but also may let you know that you’ll be blacklisted if you don’t cancel it. By comparison, correct parts were $14,000, parts supplied were around $5000. I've looked at the chargeback guides and not sure this is correct. They won't agree to refund even if we provide them with solid evidence. He waited until the very last moment that he could charge back, and did so (I'd probably guess in the range of $30,000-$40,000 in total). As guests and clients change their plans, business owners are dealing with more cancelations and refunds. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. You have a legally binding contract with the seller, if they breach the contract, enforce your. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. 2 more replies. gov or . They can try and dispute it, but I can always find a way to win. So you will just look like you bought the watch and took the money back. That said, just from the little I know personally, I'd suggest against it and would call Apple directly and escalate. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. Alibaba to split into 6 units. "Tebex Chargeback Question. Wholesale order disputes. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. She did eventually get the money back. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. by mazophiliac. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. The merchant can decide to dispute the chargeback or accept it. I decided to go ahead and place a second. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. OP doesn't seem to merely be unhappy with the good or service. Stop by a few days later again and pick up a copy of the report. ago. They charge 5% to 10% of the total amount. Deliveroo can decide that you still owe the money and take you to court for the money. Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. However if you have made several over the course of years, its. You're going to have to ask them how you pay them back. After some research, he found that the gold supplier badge is something like a premium membership. Man_of_the_Rain • twitch. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. They have not been very responsive. Thanks heaps!! Was the order on Dec 17th, 22 gone. Click on the File a Chargeback option. This includes payment type, card details, gateway, and other payment details. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. The fastest way to keep the process moving is to submit the requested information as quickly as possible. With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. So I had 2 packages from a well-known store and 1 of them arrived within a very short time. View community ranking In the Top 10% of largest communities on Reddit. Terms & Policies. View community ranking In the Top 10% of largest communities on Reddit. They’re legit most of the times. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. And what's…If the funds were "pulled through" from your bank account in a single transaction, then your bank might help you, do a chargeback. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. So, I CAN chargeback, and it CAN go through. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. So I just finished paying for my first initial payment on Alibaba. Upwork will try and fight the chargeback on your behalf, but whether they will be successful or not will depend mainly on what reason the client gave their bank. Explain the issue. I'm about to do the same with my credit card company. Listen. They cost me about $40 each through AliBaba. ago. It could be fair to consider a dispute as the first stage in the chargeback process. I've looked at the. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. alibaba. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. The payment was made on 30th of January and they Shipped it on 13th of February. I've contacted both Mastercard and Visa who are insistent the problem is not on their end. . Reversing the charge means that none of this ever happened, you conducted no business through alibaba. Last year (2020) I booked 340/365 days, 2019 was 365/. No matter what you use as a third party, their is always the risk of charge backs. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. Even though I've presented a written document. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. It was worth $900 and he paid me via cash app. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. We stopped taking amex cards because of chargebacks. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. In cases where the service was completely provided, Fiverr will protect you from fraud chargebacks. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. Once your dispute has been officially lodge, the Dispute Claim department usually take about 4 days to verify your claim. Probably open up a case with seller support is your best option. What you're describing is a scam They donate $100, try to get it back from you directly. mil. We opened a refund dispute and escalated it today. For example, Visa's official documents use the word dispute instead of chargeback. It's a reversal of the transaction. There are several reasons why an issuer might decline a transaction. 4. • 1 yr. The sample should be the cost of your wholesale product + 25USD for the first kg and about 6. and now I’m forced to file a chargeback, capital. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. . I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. It should be illegal to ban a customer for a chargeback when it is in their favor. Later they offered me $50 "from Alibaba not supplier" They will fight you to. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. They provide a chargeback guarantee model. Explain the issue. Select you want a refund, fill in the amount you want to get refunded. 10. On aliexpress, the price of the product itself is only around $11, free shipping. Input your full name and bank information. First, reach out to the company that sold the product or service to you. It’s going to cost over $2k to send back. Ridiculous decision on Alibaba's dispute. 1. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. GENERAL NEWS. I work for a credit card processor. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. Follow best practices for card-not-present transactions. I work for a credit card processor. it can be bought from Alibaba and the cost of buying is 10000RMB. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. " With Stripe specifically, it is final. This person weeks later is now charging back all of these donations, and because he immediately escalated it to a case without. 8. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. My worry is that I file the chargeback, *then* they decide to schedule us for a followup. Long story short the aluminium bottles weren't fit for purpose as they rusted with anything inside them. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. So understand, it's not a step in resolution, it's an angry divorce. If you refund the payment, the charge back is void. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. There was a lot of inquiry into the process and logistics. ago. 1688. Or the merchant can tell the CC that the refund has been issued (and provide proof). If the above isn't an option, stop by your local police department and file a police report for theft. I ordered a pair of adjustable weight dumbbells on March 3rd for $400 ($100 per dumbbell, and $200 for shipping due to the weight of the products). 00, and that until I pay that amount I will not be able. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. I will share the process that I took in. Only someone who works in a dispute department can process a chargeback. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. The high-profile Chinese e-commerce company's share price surged for several years following its 2014 initial. Paypal most likely wont help me and from what ive read if your account is in the negative you get sent to debt collections. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination.